So, for those of you who have not gotten the memo and probably should have, an ogre is now employed.
Good news: it is a geek job that at least intermittently stimulates my brain with interesting problems for which I am not grossly underpaid.
Bad news: I'm in a call center. Where there are 4 different groups. And I have to deal with Volt and it's administrative shenanigans.
Good news: the products I am supposed to be supporting are products that, for the most part, I would not laugh at myself for purchasing.
Bad news: it is doubtful that I could actually afford to purchase any of said products and still manage to have money for the other conveniances of life, like caffeine, for a couple months. (I said not GROSSLY underpaid. I'm still worth more.)
Good News: I am apparently the best at this job out of my "training group", and therefore have graduated early, to the point that I am even taking the partner calls for the company. (This usually happens somewhere around the 90 day mark. I'm roughly a 3rd of the way there.)
Bad news: Since I graduated early, I have missed a couple steps on the 'things you only learn by experience here because NOBODY EVER WRITES THE SHIT DOWN BECAUSE RAISINS!' education, to the point that Our Corporate Overlords have noticed that I am doing certain things ever so slightly wrong and griping.
Good news: in every case this has happened, Evil Team Lead has defended me to them. In two cases because it was a thing that nobody had ever told me was wrong, and it didn't look wrong till you looked at it in the view that Our Corporate Overlords see things (yay for non-standarized interfaces), and in the other case because the tech who worked the case before me left out Very Significantly Important information, which, since the case had already been started, and the customer didn't come in on the proper queue, I didn't think to ask about. Evil Team Lead is apparently perfectly happy with my performance, especially for my current time on the job.
Bad news: One of Our Corporate Overlords, who is intermittently actually in our center, knows exactly who I am, and is the one responsible for checking up on, amongst other things, the bits I have messed up. Lumberjack Overlord may glare at me quite sternly next time she is here. This is actually a thing to be slightly wary of.
Good news: Bossman is actually a really good guy, and easily bribe-able with the application of specific candy should the need arise.
Bad news: The tier 2 Bad Neighbor whom I have to deal with semi-frequently is a necrotic camel asshole, to the point of casual homophobia. (Bad Neighbor is not an affectionate nickname. Evil Team Lead is an affectionate nickname. So is Lumberjack Overlord. And Mistress of Quality. Headbanger and Curly1 and Curly2 are not. )
Good News: the co-workers and cow-orkers all seem to be at least mildly amused by my Techie McCrankypants posts in the in-house chat channel.
Bad News: That nickname has made it outside our floor, and is filtering through the center, thanks in part to the Call Center Overlord's
workforce management people being A) in one case a friend for 2 decades and B) in the $Floor specific chat channel for attendance and metrics purposes and C) a gossipy bunch.
On that note, there will be Techie McCrankypants posts showing up under the tag "tales from the callcenter".
And I'm done.
Image may be NSFW.
Clik here to view.
comments
Good news: it is a geek job that at least intermittently stimulates my brain with interesting problems for which I am not grossly underpaid.
Bad news: I'm in a call center. Where there are 4 different groups. And I have to deal with Volt and it's administrative shenanigans.
Good news: the products I am supposed to be supporting are products that, for the most part, I would not laugh at myself for purchasing.
Bad news: it is doubtful that I could actually afford to purchase any of said products and still manage to have money for the other conveniances of life, like caffeine, for a couple months. (I said not GROSSLY underpaid. I'm still worth more.)
Good News: I am apparently the best at this job out of my "training group", and therefore have graduated early, to the point that I am even taking the partner calls for the company. (This usually happens somewhere around the 90 day mark. I'm roughly a 3rd of the way there.)
Bad news: Since I graduated early, I have missed a couple steps on the 'things you only learn by experience here because NOBODY EVER WRITES THE SHIT DOWN BECAUSE RAISINS!' education, to the point that Our Corporate Overlords have noticed that I am doing certain things ever so slightly wrong and griping.
Good news: in every case this has happened, Evil Team Lead has defended me to them. In two cases because it was a thing that nobody had ever told me was wrong, and it didn't look wrong till you looked at it in the view that Our Corporate Overlords see things (yay for non-standarized interfaces), and in the other case because the tech who worked the case before me left out Very Significantly Important information, which, since the case had already been started, and the customer didn't come in on the proper queue, I didn't think to ask about. Evil Team Lead is apparently perfectly happy with my performance, especially for my current time on the job.
Bad news: One of Our Corporate Overlords, who is intermittently actually in our center, knows exactly who I am, and is the one responsible for checking up on, amongst other things, the bits I have messed up. Lumberjack Overlord may glare at me quite sternly next time she is here. This is actually a thing to be slightly wary of.
Good news: Bossman is actually a really good guy, and easily bribe-able with the application of specific candy should the need arise.
Bad news: The tier 2 Bad Neighbor whom I have to deal with semi-frequently is a necrotic camel asshole, to the point of casual homophobia. (Bad Neighbor is not an affectionate nickname. Evil Team Lead is an affectionate nickname. So is Lumberjack Overlord. And Mistress of Quality. Headbanger and Curly1 and Curly2 are not. )
Good News: the co-workers and cow-orkers all seem to be at least mildly amused by my Techie McCrankypants posts in the in-house chat channel.
Bad News: That nickname has made it outside our floor, and is filtering through the center, thanks in part to the Call Center Overlord's
workforce management people being A) in one case a friend for 2 decades and B) in the $Floor specific chat channel for attendance and metrics purposes and C) a gossipy bunch.
On that note, there will be Techie McCrankypants posts showing up under the tag "tales from the callcenter".
And I'm done.
Image may be NSFW.
Clik here to view.
comments
